Returns & Refunds

Return & Refund Policy

At Organic Mall, customer satisfaction is our priority. Learn about our return and refund process below.

Last Updated: May 2026

Eligible Returns

Products may be eligible for return if:

  • Received damaged
  • Wrong product delivered
  • Product is defective
  • Product is expired

Return Request Period

Customers must notify us within 48 hours of receiving the product.

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened food products
  • Perishable goods
  • Personal care products once opened
  • Products damaged due to misuse

Refund Process

After inspection and approval:

  • Refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method.

Replacement

If the product is damaged or incorrect, we may offer a replacement instead of a refund.

Contact

For return requests:

Organic Mall

Need Help With a Return?

We're here to help! Contact us at support@organicmall.in or call 98244 31338 within 48 hours of receiving your order.

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